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Asking the right questions can help leaders understand their business

Published: 8 December 2023

After working in investment banking in Amsterdam, New York and Tokyo, Sarab Hans (MBA鈥00) returned to Canada to take the reins of the family business. Mississauga-based Hans Dairy specializes in South Asian dairy products, but Hans didn鈥檛 have experience in dairy food and beverage production and needed to learn about the manufacturing process. 鈥淪ometimes, when we come into a position where we鈥檙e expected to be a leader, we feel like we need to show we know everything,鈥 Hans says in interview with Food in Canada. 鈥淏ut when you don鈥檛 know everything, that is really the wrong way to approach it. So, I asked questions when I needed to. People were very helpful, and I was surprised at how forthcoming they were with information. This way, I built a connection with people. They knew that I was here not to dictate what was going on, but to build the business from the down up.鈥

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