/it/channels_item/20 en /it/node/46294 <p>Starting on January 31, 2025, º£½ÇÉçÇø IT Services will begin decommissioning the <a href="/directory/staff" rel="noreferrer noopener">º£½ÇÉçÇø Staff Directory</a> in several steps. This initiative aims to streamline processes, improve security against phishing attacks, and replace outdated technology.  </p> Wed, 04 Dec 2024 16:09:15 +0000 º£½ÇÉçÇø /it/node/46293 <p>We’re excited to share new features to <a href="https://mycreds.ca/" rel="noopener noreferrer" title="//mycreds.ca/. Click or tap if you trust this link.">MyCreds^TM</a>, the platform accessed through the ES Services (Enrolment Services eStore &amp; MyCreds^TM) in Minerva, that allows students to securely share documents such as electronic transcripts, custom letters, documents, and forms. </p> Wed, 04 Dec 2024 14:43:57 +0000 º£½ÇÉçÇø /it/node/46291 <p><strong>Update - Monday, December 2, 2024 - Afternoon:</strong></p> <p>Mercury online course evaluation system is back online.</p> <p><strong>Original announcement - Monday, December 2, 2024 - Morning:</strong></p> <p>We regret to inform you that the Mercury online course evaluation system is currently down due to unforeseen technical issues. IT Services is working to resolve the problem as quickly as possible.</p> <p>Staff and students will not be able to access Mercury during this time.</p> Mon, 02 Dec 2024 17:44:35 +0000 º£½ÇÉçÇø /it/node/46257 <p>Exciting news for Office 365 users! Microsoft Forms is now seamlessly integrated with PowerPoint, allowing you to incorporate live polls, quizzes or surveys directly into your slides. This powerful, easy-to-use feature is free and perfect for gathering real-time feedback and boosting engagement in any setting, from lectures to group projects!</p> <p>Make your presentations dynamic, collaborative and impactful! With MS Forms, it’s easy to bring your audience into the experience, enabling instant engagement and interaction. Get started today and take your presentations to the next level!</p> Mon, 11 Nov 2024 19:15:38 +0000 º£½ÇÉçÇø /it/node/46290 <p>Important update for Microsoft Teams users! Starting November 27, 2024, all newly created Microsoft Teams groups were set to <b>Private </b>by default. If you attempt to create a new team, the <b>Public</b> option will be unavailable (greyed out), as shown below:</p> <p><img alt="Greyed out MS Teams public option" height="289" width="500" style="width: 500px; height: 289px;" class="media-element file-extra-large " src="/it/files/it/styles/wysiwyg_extra_large/public/greyed_out_public_team.png?itok=U8xTgcyL" /></p> Fri, 29 Nov 2024 18:48:24 +0000 º£½ÇÉçÇø /it/node/46041 <p>Congratulations to Emma Hogarth (Biomedical Sciences), for winning the 2024 IT Services Virtual Scavenger Hunt Contest.</p> <p>Emma scored 100% on our IT Quiz and won a pair of wireless Beats headphones in the prize draw!</p> <p>Thank you to all who entered and answered skill-testing questions about the IT services available to º£½ÇÉçÇø students.</p> <p>We had <b>1513 entries! </b>Within those entries:</p> Wed, 07 Aug 2024 18:49:24 +0000 º£½ÇÉçÇø /it/node/46180 <p><b>After October 18, </b>Classroom telephones <b>will no longer</b> automatically call the Audiovisual support hotline when you remove the telephone receiver from the base.</p> <p>This change will prevent accidental calls to the hotline.</p> <p>After that date, you will have to use the press the <b>AV System Support</b> button on the lower-left side of the telephone’s display screen to call the Audiovisiual support hotline. (See below)</p> Tue, 15 Oct 2024 20:14:28 +0000 º£½ÇÉçÇø /it/node/46017 <p>On Friday, June 21, the security certificate that secures authentication to º£½ÇÉçÇø's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner.  </p> <p>For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate. </p> Tue, 18 Jun 2024 13:43:09 +0000 º£½ÇÉçÇø /it/node/45957 <p><em>La version française suit.</em></p> <p>The following is a message from º£½ÇÉçÇø IT Services.</p> <p><strong>ALL owners of "Public" MS Teams groups are required to audit their groups.</strong></p> Wed, 08 May 2024 20:48:45 +0000 º£½ÇÉçÇø /it/node/45932 <p>Take a look back at IT Services’ achievements in 2023, another busy year of providing º£½ÇÉçÇø’s nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our <a href="/it/annual-report" rel="nofollow noopener noreferrer" target="_blank" title="/it/annual-report">Annual Report</a>.</p> Thu, 28 Mar 2024 19:54:23 +0000 º£½ÇÉçÇø /it/node/45907 <p>Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.</p> Mon, 26 Feb 2024 21:45:49 +0000 º£½ÇÉçÇø /it/node/45885 <p><strong>uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.  </strong></p> Mon, 19 Feb 2024 21:45:39 +0000 º£½ÇÉçÇø /it/node/45886 <p>The Authy desktop apps for Windows, macOS and Linux has been<strong> </strong>discontinued by the vendor and will<strong> no longer be supported as authentication method after</strong> <strong>March 18, 2024</strong>. Please<strong> install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.</strong></p> <p>When opening the Authy desktop app you may notice the following message from the vendor: </p> Tue, 20 Feb 2024 14:35:48 +0000 º£½ÇÉçÇø /it/node/45725 <p>A phishing email is targeting the º£½ÇÉçÇø community with the subject "RE: Final Reminder: Complete: [name] DocsOnline Docs Via E-Sign #63 - Mcgill Project-08(REVISED)."  See an example of the message above.</p> Fri, 17 Nov 2023 18:49:07 +0000 º£½ÇÉçÇø /it/node/44322 <p>In º£½ÇÉçÇø’s ongoing efforts to strengthen our security, we will continue to introduce enhancements to Microsoft Authenticator, including: </p> Wed, 13 Jan 2021 19:45:14 +0000 º£½ÇÉçÇø /it/node/45703 <p>Are you the owner of an MS Teams workspace featuring a wiki tab, typically used for meeting notes?</p> <p>If so, we would like to inform you about a significant change concerning the wiki feature (usually used for meeting notes) in Microsoft Teams. Microsoft has announced that as of <b>January 2024</b>, the wiki feature will be retired and replaced by OneNote.</p> <p>In this article:</p> <p><a href="#affect">How does this affect you?</a></p> <p><a href="#actions">Actions you will need to take</a></p> <p><a href="#export">Steps to export wiki content to OneNote</a></p> Mon, 06 Nov 2023 20:31:30 +0000 º£½ÇÉçÇø /it/node/45654 <p>The myProgress service has now been restored.</p> <p> </p> Mon, 02 Oct 2023 14:14:03 +0000 º£½ÇÉçÇø /it/node/45645 <p>UPDATE: The wired connectivity at Macdonald campus has been restored.</p> <p> </p> Fri, 29 Sep 2023 20:40:09 +0000 º£½ÇÉçÇø /it/node/45640 <p>In an effort to limit the impacts of unsolicited and fraudulent emails being sent in large numbers to the º£½ÇÉçÇø community, <strong>º£½ÇÉçÇø’s IT Infrastructure &amp; Information Security</strong> has decided to limit the number of emails that can be sent from <strong>non-2FA</strong> (<a href="https://mcgill.service-now.com/itportal?id=kb_article_view&amp;sysparm_article=KB0011452">two-factor authentication</a>) enabled email accounts.</p> Thu, 28 Sep 2023 20:09:19 +0000 º£½ÇÉçÇø /it/node/45655 <p>The login page for Minerva has been updated to implement Two-Factor Authentication (2FA) and Single Sign-On (SSO). </p> <div> <div> <div> <p>The new login page includes two options to log in.<strong> Please take note of which login method you should use: </strong></p></div></div></div> Mon, 02 Oct 2023 14:31:38 +0000 º£½ÇÉçÇø /it/node/45639 <p>The way we currently access º£½ÇÉçÇø’s VPN (via Cisco AnyConnect) has been replaced by <strong>Cisco Secure Client</strong>. Cisco Secure Client is an upgraded version of Cisco AnyConnect and offers enhanced features, security and performance. </p> Wed, 27 Sep 2023 20:35:10 +0000 º£½ÇÉçÇø /it/node/45533 <p>A phishing email is targeting the º£½ÇÉçÇø community with the subject "(Attention chair.psychiatry) | Re-authenticate 2 Factor Authentication (2Fa) | September 2023".  See an example of the message above. The message contains a QR code and asks you to scan it with your phone camera: </p> <p>"Dear User:</p> <p>Your authenticator session has expired today. Kindly re-authentication with your mobile device to avoid being locked out of your email account. </p> <p><strong>Quickly scan the QR Code below with your smartphone camera to re-authenticated your password security.</strong></p> Fri, 15 Sep 2023 15:31:44 +0000 º£½ÇÉçÇø /it/node/45530 <p>A phishing email is targeting the º£½ÇÉçÇø community with the subject "Mcgill Authentication For [name]@mcgill.ca Expires on [date]".  See an example of the message above. The message contains a QR code and asks you to scan it with your phone camera: </p> <p>"Message date: [date]</p> <p>Promptly scan below QR code with your phone camera to release HELD messages </p> <p>[<em>fraudulent QR code</em>]</p> <p>Some messages failed to load and could'nt be delivered."</p> <p> </p> Tue, 12 Sep 2023 21:15:30 +0000 º£½ÇÉçÇø /it/node/45512 <p><strong>Update: </strong>The issue affecting course synchronization in myCoures has been resolved.</p> <p><strong>Original message, published on August 24, 2023: </strong></p> <p>Currently, there are several courses experiencing synchronization issues with myCourses.  Additionally, there are students and instructors who are not correctly enrolled in these courses.  In some cases, courses appear as synchronized or created in Banner and Minerva, while myCourses does not reflect any record of these courses. </p> Wed, 23 Aug 2023 20:42:25 +0000 º£½ÇÉçÇø /it/node/45511 <p>The issues affecting the non-credit course registration system have now been resolved. </p> <p><strong>Original announcement: </strong>A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access º£½ÇÉçÇø services. IT Services is working towards a resolution, and we thank you for your patience during this time.</p> <p> </p> Wed, 23 Aug 2023 14:37:28 +0000 º£½ÇÉçÇø /it/node/45509 <p>The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available. </p> <p><strong>Original message: </strong>º£½ÇÉçÇø's Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience. </p> <p> </p> Mon, 21 Aug 2023 14:18:17 +0000 º£½ÇÉçÇø /it/node/45486 <p>There is a phishing email targeting the º£½ÇÉçÇø community with the subject "<strong>Completed: Complete with Via-Sign: #7 - 34499-07-# Monday July 2023</strong>". The message body contains a fraudulent link. </p> <p> </p> Mon, 17 Jul 2023 20:50:07 +0000 º£½ÇÉçÇø /it/node/45481 <p>Over the next few months, we will introduce enhancements for those of you that use Microsoft Authenticator for <a href="/cybersafe/two-factor-authentication-2fa">two-factor authentication (2FA)</a>, and make it much easier for you to report suspicious emails in Outlook.</p> Wed, 12 Jul 2023 16:11:54 +0000 º£½ÇÉçÇø /it/node/45482 <p>Reporting spam or a suspicious email just got easier. You can now report them with the click of a button (or two) in Outlook for desktop, <a href="https://outlook.com/mcgill.ca">web</a>, and mobile.</p> Wed, 12 Jul 2023 16:20:56 +0000 º£½ÇÉçÇø /it/node/45424 <p>On <strong>August 11, 2023</strong>, UNIWeb will no longer be accessible to º£½ÇÉçÇø staff and students.  Given the very low usage rate and relatively high cost of the UNIWeb license, the decision has been taken to discontinue access to this tool. </p> <p>Refer to the <a href="/it/files/it/announcement_from_academic_personnel_office_uniweb_decommissioning_august_11_2023.pdf">full message from the Academic Personnel Office</a>.</p> Fri, 09 Jun 2023 18:59:47 +0000 º£½ÇÉçÇø /it/node/45421 <p>Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva. </p> <p>We thank you for your understanding. </p> <p> </p> Wed, 07 Jun 2023 13:44:28 +0000 º£½ÇÉçÇø /it/node/45417 <p>A targeted phishing email is currently circulating, asking you to click on a fraudulent link (see image).</p> <p><strong>Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a º£½ÇÉçÇø source.</strong></p> Thu, 25 May 2023 21:11:41 +0000 º£½ÇÉçÇø /it/node/45414 <p>A targeted phishing email is currently circulating, asking you to open an attachment that contains a fraudulent link. See an example of the message to the left.</p> <p><strong>Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a º£½ÇÉçÇø source.</strong></p> Thu, 18 May 2023 16:24:30 +0000 º£½ÇÉçÇø /it/node/45411 <p>There is a phishing email targeting the º£½ÇÉçÇø community with the subject "Microsoft De-Activation In Progress".  See an example of the message above. The example we received says,</p> <p>"Dear User,</p> <p>This is the last time we will notify you that we'll stop processing incoming emails in your school account, and the reason is you failed to verify your Microsoft account which may lead to the permanent deletion of your account from our database in the next few hours.</p> <p>Kindly take a minute to complete our email verification below</p> Fri, 12 May 2023 20:20:39 +0000 º£½ÇÉçÇø /it/node/45357 <p><i>La version française suit.</i></p> <p>Dear members of the º£½ÇÉçÇø community,</p> <p>Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which º£½ÇÉçÇø covers the cost of the mobile service. If you currently have TikTok installed on your º£½ÇÉçÇø mobile device, you must remove it immediately.</p> Fri, 03 Mar 2023 18:34:14 +0000 º£½ÇÉçÇø /it/node/45253 <p>An updated version of <strong><i>It Takes All of Us</i></strong> for all students, staff, and faculty will be live and available in myCourses as of <strong>January 30, 2023</strong>. More details: <a href="/sv-education/">/sv-education/</a></p> Wed, 14 Dec 2022 14:42:37 +0000 º£½ÇÉçÇø /it/node/44986 <p><strong>Update (March 30, 2022)</strong></p> <p>The wired network outage at 5100 de Maisonneuve reported last week is ongoing. We have learned that the issue  was caused by a fire in the manhole, which damaged the fiber cable. Emergency teams from the City of Montreal are on site and we hope to be able to resolve the issue by early next week once their work is complete. Check back here for status updates.</p> <hr /> <p><strong>Original message (March 23, 2022)</strong></p> Wed, 23 Mar 2022 17:48:51 +0000 º£½ÇÉçÇø