The 海角社区 Supplemental Health Plan provides protection for a range of medical items, services and procedures not covered under your provincial plan.
To qualify for coverage under this plan, you and your eligible spouse and children must qualify for provincial health care benefits. Non-Canadian residents听and Canadian residents returning to Quebec after 183 days out of the province听will be required to apply for Quebec Medicare (RAMQ ) upon arrival in Quebec, and will be subject to a 3-month waiting period for this coverage. For more information about health coverage during this 3-month waiting period please refer to Provincial Plan Replacement Coverage.
Mandatory participation
Quebec legislation requires that you, your spouse and children be covered under a group health insurance plan providing at least drug coverage if you are under age 65 and are eligible for coverage under that plan.听Only those employees who can provide proof they have health coverage under another plan听can refuse coverage under the 海角社区 Supplemental Health Plan. See the听听for more information.
Opting out
You may opt out of the Supplemental Health Plan if you can provide written evidence that you are covered under another supplemental health plan, e.g. as a dependent under your spouse's plan. See Changes to your coverage (life events)听for details.
Out-of-pocket maximum
The out-of-pocket amount is the percentage you pay for services reimbursed at 75% or 80%. Once you reach the out-of-pocket maximum, all expenses for the remainder of the year will be reimbursed at 100%.听 狈辞迟别:听 All dollar maximums, frequency limits, reasonable & customary fees and any other contractual limitations still apply.
The out-of-pocket maxima are as follows:
- If you have single coverage:听$400 per benefit year
- If you have family coverage: $800 per benefit year; $400 out-of-pocket maximum for the plan member alone听and a $400 out-of-pocket maximum for all eligible dependents combined
The benefit year is calculated from January 1st to December 31st.
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What's covered
The 海角社区 Supplemental Health Plan covers听reasonable and customary charges听for semi-private hospital accommodations, prescription drugs, health practitioner services and a range of medical supplies and services not covered under your provincial plan. Reasonable and customary charges are those that fall within the usual range of charges for the same or comparable service. These charges are determined by the insurer and are based on the standing of the practitioner providing the service and where听the charge is incurred.听Should you want to know what is considered reasonable and customary, please follow this procedure.
- Semi-private hospital (in Canada)
- Prescription drugs (80%)
- Health practitioners (80%)
- Supplies and services (75%)
- Out-of-province medical services (100%)
- Personalized Medicine (100 %)
- My Drug Plan
Semi-private hospital (in Canada)
The plan covers 100% of the difference between the regular ward rate reimbursed through the provincial plan and the semi-private room rate charged by a licensed hospital. This includes hospital out-patient services.
For information on chronic, convalescent and rehabilitative hospitals, see Supplies and services.
Prescription drugs (80%)
The plan covers drugs or medicines required for therapy provided that they are prescribed in writing by a doctor (or dentist where appropriate) and are dispensed by a licensed pharmacist.
Plan members nearing or over听65 should听refer to听Turning 65听for information about changes to drug coverage under the 海角社区 Supplemental Health Plan.听
Pay Direct
Pay Direct As of November 1, 2020, the University introduced the Pay direct drug card. This means, that when filling a prescription, your pharmacist will send your claim electronically to Manulife and will be able to let you know immediately if the drug is covered under your plan. You then only pay the remaining portion, normally the co-insurance amount.
Mandatory Generic Substitution
As of November 1, 2020, the plan reimburses at 80% the cost of your prescription drug up to the price of the lowest-priced equivalent medication, which is typically a generic drug if one is available. The amount applied towards your annual out-of-pocket maximum is based on the reimbursement of the cost of the generic.
If you are currently prescribed the brand-name drug due to adverse reactions, the mention 鈥渘o substitution鈥� on your prescription is no longer sufficient in order to continue to be reimbursed at the higher level. Your treating physician will need to document this information on the prescribed form and you will need to submit it to Manulife for review and approval. The form can be uploaded directly in your profile or faxed to the number indicated on the form.
If the drug you are prescribed is a 鈥渂rand-name drug,鈥� and there is no alternative or interchangeable drug, the plan will continue to reimburse your prescription based on the cost of the brand-name drug.
Members who simply prefer the brand-name drug may choose to use it and pay the price difference between the generic drug and the brand name drug.
Read more about mandatory generic substitution.
New Pharmacist Services
Quebec pharmacists can now provide several professional services to their patients, of which the 海角社区 Health Plan is required to reimburse the following:
- Prescribing medication for the treatment of certain minor ailments/conditions when the diagnosis and treatment are known
- Prescribing a medication when no diagnosis is required
- Adjusting a prescription
- Extending a prescription
Charges for these new services will be reimbursed under the Health Plan in accordance with the percentage covered by the R茅gie de l'assurance maladie du Qu茅bec (RAMQ Drug Plan).
What is covered/Not covered
| DRUGS COVERED |
|---|
| Drugs for the treatment of infertility up to a lifetime maximum of $2,400 for each person 听 |
| Insulin, including needles听syringes, reagent strips, cotton and alcohol swabs for the treatment of diabetes |
| Life-sustaining drugs |
| Oral contraceptives |
| Vaccines and听compound serums that require a prescription |
| Anti-obesity drugs up to a lifetime maximum of $2,400 |
| Stop听-smoking products covered by the RAMQ and only when obtained with a written prescription from a physician, pharmacist or nurse. These will be reimbursed at the RAMQ's reimbursement level and are subject to coverage limits (duration and quantity). Covered products include: skin patches, nicotine gum and lozenges, 2 types of tablets. For more information visit |
The following are not covered by the 海角社区 Supplemental Health Plan unless they are included under the RAMQ current drug formulary,听in which case听they will be reimbursed according to the RAMQ鈥檚 reimbursement level. Please refer to听RAMQ听for more information
| DRUGS NOT COVERED |
|---|
| Anti-impotence treatments |
| Stop-smoking products |
| Baby foods and formula |
| Cough medicines |
| Dietary food supplements, minerals, proteins, vitamins and collagen treatments |
| Hair growth stimulants |
| Medicines obtained directly from a doctor or dentist |
| Patent or proprietary medicines you can obtain without a prescription, including over-the-counter drugs |
| Drugs dispensed and distributed through prescription on-line sites (Internet pharmacies) |
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Health practitioners (80%)
With a doctor's referral:
The plan covers the following service听when referred by a doctor, subject to the outlined limits and restrictions:
Private duty nursing (80%)
- Up to $30,000 during any consecutive 60-month period for nursing care performed at the patient's residence.
- The service must be authorized, in writing, by the attending physician.
- Services that are for custodial care, e.g. personal hygiene, meal preparation, help with mobility, are not covered.
- Nursing services must be provided by a Registered Nurse, Registered Nursing Assistant or Registered Trained Attendant who is not related to or living with the patient.
- You must submit a Pre-Determination form to the insurer before the nursing services can begin.
For details,听refer to Submitting Claims.
Without a doctor's referral:
All听services must be provided by a licensed practitioner who is a member of an accredited association or order:
Psychological services (increased services as of July 1st, 2021. How to submit these claims)
- 80% of eligible expenses up to an annual maximum of $2,000 per coverage per person each benefit year for the services of a licensed Psychologist, licensed Psychotherapist as well as licensed Family or Marriage Therapist or a licensed Social Worker who are members of the Ordre des travailleurs sociaux et des th茅rapeutes conjugaux et familiaux du Qu茅bec.听
Psychoanalysis
- up to $15 per visit for psychoanalytic treatment at home or office. Treatment must be provided by a member of the Canadian Psychoanalytic Society or similar society outside of Canada.
Physiotherapy, occupational therapy, athletic therapy, speech therapy or audiologist services
- 80% of eligible expenses for services performed by a licensed physiotherapist, licensed occupational therapist, licensed certified athletic therapist, licensed speech therapist or licensed audiologist up to a combined maximum of $750 per person each benefit year.
Chiropractors, osteopaths*, acupuncturists or dietitians
- 80% of eligible expenses for services performed by a licensed chiropractor, licensed osteopath*, licensed acupuncturist or听licensed dietitian to a combined maximum of $300 per person each benefit year. This includes one x-ray per benefit year by each licensed practitioner.
Effective September 15, 2017,听Manulife no longer recognizes services by osteopath providers registered with certain听associations.
Supplies and services (75%)
The plan covers the following medical supplies and services when prescribed by an appropriate medical practitioner (subject to the outlined limits and restrictions). Unless otherwise indicated, reimbursement is at 75%.
- Accidental dental:听charges for dental treatment required to repair natural teeth damaged by an external, sudden and violent blow to the mouth. These services must be provided within six months of the date of the accident. Reimbursements will be limited to the current fee guide for dental services provided by general practitioners published by the Quebec Dental Surgeons Association.
- Ambulance services:听charges for licensed emergency ambulance services required to transport a stretcher patient to and from the nearest licensed hospital able to provide essential care. This includes charges for licensed air transport to the nearest licensed hospital for necessary emergency care.
- Artificial limbs and eyes: including necessary replacements (does not include myoelectric appliances).
- Casts, splints, trusses and braces
- Convalescent and rehabilitative hospitals: the plan covers the cost of the semi-private room charge for a stay in a chronic, convalescent or rehabilitative hospital, provided the stay is: ordered by a doctor; begins within 14 days of leaving a licensed hospital; is primarily for rehabilitative treatment (rather than custodial care); this coverage is limited to 120 days per disability.
- Colostomy and ileostomy supplies: charges for essential colostomy and ileostomy supplies.
- Diabetic supplies and equipment: Needles, syringes, reagent strips, cotton and alcohol swabs for the treatment of diabetes; One insulin pump every 5 years, prescribed in writing by a medical doctor; Insulin pump supplies as needed.
- Diagnostic Services:听when carried out in a private laboratory or clinic in the province of Quebec that is, in the insurer鈥檚 opinion, qualified to provide the required services. Applies to residents of Quebec only. Covered services include, but are not limited to, the following: laboratory tests听and MRIs. These services are covered up to a maximum of $1,000听per person, per benefit year. The following are not covered: tests performed in a doctor's office or a pharmacy and charges other than for the actual test itself (for example, the drawing of blood, doctor fees).
- Durable medical equipment: the rental (or purchase when approved by the insurer) of manual hospital beds, respiratory and oxygen equipment, and other durable equipment usually found only in hospitals. The purchase of one insulin pump per lifetime of the insured and related medical supplies.
- Intra-ocular lens:听required as a result of cataract surgery to a limit of one lens per eye during the lifetime of the insured.
- Elastic support stockings:听up to $50 per person each benefit year.
- Eye Exams:听100%听of the cost of one eye exam rendered by a licensed optometrist or an ophthalmologist registered under Medicare limited to a maximum of $70 once every 24 consecutive months. Please refer to the Submitting Claims section on this website for specific requirements for claims payment.
- Glucometers:听up to $200 per person every 36 consecutive months when prescribed in writing by a medical doctor.
- Hearing aids:听up to $500 per person in any five consecutive years. The aid must be prescribed in writing by an otolaryngologist. The plan does not cover batteries and professional services.
- Mammary prostheses: required as the result of surgery, to a limit of two prostheses per person each benefit year. The maximum cost for each prosthesis is limited to $200.
- Mobility equipment:听the rental or purchase (when approved by the insurer) of crutches, canes, walkers and non-motorized wheelchairs.
- Orthotic inserts for shoes or orthopaedic shoes: up to one custom-made pair per person each benefit year. The devices must be made in a specialized orthopaedic laboratory and must be prescribed by a physician, podiatrist or chiropodist. As well, orthotics and orthopedic shoes must be dispensed by an Orthotist, Pedorthist, Podiatrist or Chiropodist. Please refer to the 'Making a Claim' section on this site for specific requirements for claims payment.
- Oxygen, plasma and blood transfusions
- Radiotherapy or coagulotherapy services
- Wigs and hairpieces:听for patients with temporary hair loss resulting from chemotherapy, up to a lifetime maximum of $200 per person.
Out-of-province medical services (100%)
Emergency Travel Assistance
For important coverage details, refer to听Emergency Travel Assistance.
Unstable political and environmental conditions in some countries may affect availability of emergency medical or assistance services. For information on travel conditions, consult听听published by the听Consular Affairs Bureau, Federal Dept of Foreign Affairs.
Non-emergency referral
The plan covers the following benefits for charges incurred for care unavailable in Canada听when referred to by a licensed doctor (M.D.) and approved in advance by the provincial health plan and the insurer, but not beyond 60 days, and provided part of the charge is payable under the provincial health plan of the province of residence:
- Charges in excess of the ward rate under the provincial health plan for hospital accommodations up to a daily maximum of $100
- Other hospital services
- Hospital out-patient services
- Services of a doctor (reasonable and customary charge according to locality)
Personalized Medicine (100%)
To be considered eligible for reimbursement, the insured/covered individual must use Manulife鈥檚 Personalized Medicine Program, their approved vendor, for specific medical conditions and according to the criteria established by Manulife (see information below). The plan covers the cost of one pharmacogenomic test per lifetime.What is Personalized Medicine?
Personalized Medicine is an option for those who are beginning a new medication, experiencing ineffectiveness with a current medication, or encountering medication side effects for the following conditions:
- Mental health conditions, such as depression or anxiety
- Attention Deficit Hyperactivity Disorder (ADHD)
- Neurological conditions
- Chronic pain
Personalized Medicine explores how genetics can affect a response to medication. The results of the test help determine which medication is most likely to help a patient鈥檚 condition and which one may have side effects.
Only Personalized Prescribing Inc., the vendor mandated by Manulife, yourself and anyone else you give consent to, such as your doctor, can obtain the results.
To learn more about this benefit, please consult the following documentation:
How to use this service?
- Go to
- Answer the eligibility questions.
- Pay for the test online. Be sure to save your receipt.
- Submit a claim to Manulife (when submitting a claim, select the "Service not listed鈥� option under service provider type and include your receipt.)
My Drug Plan
My drug plan allows you to verify if your medication is covered by the plan, requires a prior authorization, how much the plan covers and how much you pay. It will inform you how you can reduce what you pay by suggesting a lower-cost alternative.
Pharmacy savings search tool allows you to search which pharmacy near you offers the best price for your medication.
My drug plan is easy to use and can be accessed by logging into the Manulife Plan Member Secure Site using your computer, tablet or downloading the My drug plan mobile app.
Find out more about My drug plan.
Want to login into your Manulife account now? .
What isn't covered
The plan does not pay any benefit or accept liability for claims for the following听non-exhaustive list of items and听services.听If you are in doubt as to whether an item or service is covered by the plan, see听Coverage by area/service听below or听contact Manulife Financial at 1-800-268-6195.
Services not covered
- Any portion of an eligible expense which is in excess of the reasonable and customary charge for the services or supplies in the locality where the service is provided
- Equipment such as orthopaedic mattresses, exercise equipment, whirlpools, air-conditioning and air purifying units, and any other equipment which the administrator considers to be an ineligible expense
- Expenses for custodial care
- Expenses incurred for psychological disorders, including functional nervous disorders if the expenses are incurred in an institution specializing in the treatment of the disorder or disease in question
- Expenses incurred for transportation other than emergency ambulance (eg. to and from doctor visits, physiotherapy treatment, outpatient hospital treatments).
- Expenses for services rendered by a naturopath, massage therapist, podiatrist, counselor or any other therapist who is not a licensed psychologist or licensed social worker.
- Eyeglasses, contact lenses, laser eye surgery and expenses of an opthalmologist for services other than the actual eye exam
- Hospital expenses incurred while travelling outside the country (other than for referrals or emergency treatment)
- Medical expenses arising, directly or indirectly, from:
- war, insurrection or the hostile action of the armed forces of any country (except听Employee Travel Assistance)
- participation in a riot, civil commotion, or commission of a criminal offence
- any cause for which benefits or compensation is provided under any workers' compensation law or similar legislation
- Rest cure or travel for reasons of health
- Services or supplies that are paid for under provisions of any government-sponsored plan or program
- Any treatment, surgery, care, service, examination or appliance听which is: not medically necessary; given or required for cosmetic purposes, except for dental treatment required as a result of an accident; given or required for reasons other than curative
- Plastic surgery given or required in relation to an operation or treatment of an experimental nature in excess of what is ordinarily given or required in accordance with current therapeutic practice
- Treatment听or appliance听(related directly or indirectly to full mouth reconstruction) to correct vertical dimension and temporomandibular joint dysfunction
- Charges of an ophthalmologist for services other than the actual eye exam (e.g. eye drops)
- Charges for a brand name drug when a generic equivalent exists (the generic equivalent will be reimbursed)
- Doctors fees听including,听but not limited to,听private doctor visits,听fees听to administer medication, fees to perform a听medical procedure (other than those covered under the Out-of-country/province 鈥� Emergency travel Assistance benefit)
- Stays in long term care facilities
- The cost of giving injections, serums or vaccines
- Diagnostic tests performed in a doctor's office or a pharmacy, charges for the drawing of blood or charges incurred for transportation of blood for analysis.
When coverage ends
Your coverage under the plan will end when you leave the University (before retirement), fail to qualify for coverage under the terms of the plan, or opt out of the plan altogether.
Coverage for your spouse and children will end when yours does. In addition, coverage will end on an individual basis when your family members are no longer eligible under the terms of the plan (for example, when a son or daughter marries or begins full-time employment)
Please refer to Changes to your coverage (life events)听for more details.
If you become disabled
Your coverage under the Supplemental Health Plan will continue while you are eligible for benefits under the听Long-Term Disability Plan, provided you continue to pay your share of plan costs.
If you die before retirement
If you were听under age 65听and you had family health and/or dental coverage, your spouse and eligible dependent children can continue this coverage under the plan for up to three (3) months. The University will pay both shares of the benefit cost.
